CRM and How SMBs Can Utilize It

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Larger enterprises have deployed CRM suites for years. As the focus of SMB Research LLC represents companies with less than 1, 000 employees we wanted to see exactly how these SMBs were using CRM. Over the last few weeks we spoke to some CRM vendors including SugarCRM, Sage Software, Results Software. These are just 3 of hundreds of vendors and they serve as a few examples of what is available and has been deployed at hundreds of SMBs.

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SMB Research debuts a new feature on the SMB Research Blog: “Taking Stock”

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SMB Research debuts a new feature on our blog today: “Taking Stock“, an irregular  (but frequent), sometimes irreverent, stream of consciousness piece that delivers to you in near real-time insights and ideas that SMB Research are still percolating into articles and posts for our Blog.  (You can also follow SMB Research on twitter at  @smbresearch.) [Read more...]

SMB Research’s Top 20 Favorite Reads of 2010

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What was the best SMB or technology-related piece you read this past year?

When we at SMB Research started talking a few weeks ago about what we thought were some of the most interesting and valuable articles from 2010, we realized that once again this year there has been a great deal of very good (however you define this) research and writing.  If you struggle to find the time to read to read everything that deserves your attention, we share your pain.

To help you out, SMB Research decided to take a look back at some of what has been written and published this past year, and to identify some of our favorite reads.

SMB Research’s Top 20 Favorite Reads, 2010:
(in chronological order)

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Great Learnings from Boston’s Small Business of the Year Awards

Joe Harold - Sagamore Plumbing & Heating
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SMB Research was very pleased to be able to attend the Greater Boston Chamber of Commerce’s 26th Annual Small Business of the Year Awards yesterday (Oct 14, 2010) at the Colonnade Hotel.  Emceed by WBZ Radio’s co-Anchor of “WBZ Morning News” Ed Walsh, the event itself was flawlessly put together and efficiently executed, for a very enjoyable event. [Read more...]

Sizing up Small-to-Medium Business (SMB) – A Follow-up

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In the process of writing my blog post, “Sizing up Small-to-Medium Business (SMB)“, I initiated a lively discussion on LinkedIn’s SMB IT Forum.

My thanks to the following people for participating in one of the longer discussions I have seen or been involved in on LinkedIn:

Here are some take-aways from this discussion: [Read more...]

Sizing up Small-to-Medium Business (SMB)

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As we enter 2010, and we here at SMB Research begin to focus on the technology advisory needs of the small and small-to-medium business, it is worth taking a fresh look at “small business”, and “SMB” (or “SME”) – and, indeed, what these terms even mean.

The confusion around these terms have been addressed before elsewhere before, most notably by Anita Campbell Editor in Chief of the terrific Small Business Trends website, but by others as well. (You will find below references to several other discussions about the challenge of defining SMB and small business.) [Read more...]

Welcome to The SMB Research Blog

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Welcome to SMB Research’s blog, a new blog by Miles Prescott and Bob Eastman. The goal of this blog will be to offer some ideas and insights from our combined 25 years worth of experience, and continuing work, advising enterprises large and small on matters relating to enterprise IT and technology, as well as to highlight ideas, trends, insights that we find particularly interesting and relevant for the small-medium (sub-$1B revenues) market.

This blog holds no ambitions as a news portal.  The SMB Research Blog will instead report on and discuss ideas, trends, advice, and yes, some news,  that we think you should take a closer look at.  Consider this blog to be a journal of sorts of the work that we are doing as SMB Research.  Needless to say, our rigorous observance of any nondisclosures that we work under, and our trusted client relationships are paramount, and so there will be much that we are not at liberty to write about.

Great insights and ideas, however, comes from many places, and if there is one thing that we have learned, it is that there is no limit to the great things that can happen, the great value and ideas that can be created, from the value chain of our network of end-users, software and technology providers, service providers, analysts, research firms, and our network-at-large.

We will strive to create value for you in this blog, and we would appreciate any opportunity to work with you as a client to create value for you. Please visit SMB Research.  Please visit here often.  Please contribute to the discussion here.  Let us know how we are doing.