Larger enterprises have deployed CRM suites for years. As the focus of SMB Research LLC represents companies with less than 1, 000 employees we wanted to see exactly how these SMBs were using CRM. Over the last few weeks we spoke to some CRM vendors including SugarCRM, Sage Software, Results Software. These are just 3 of hundreds of vendors and they serve as a few examples of what is available and has been deployed at hundreds of SMBs.
SMB Research debuts a new feature on our blog today: “Taking Stock“, an irregular (but frequent), sometimes irreverent, stream of consciousness piece that delivers to you in near real-time insights and ideas that SMB Research are still percolating into articles and posts for our Blog. (You can also follow SMB Research on twitter at @smbresearch.) [Read more...]
SMB Research was very pleased to be able to attend the Greater Boston Chamber of Commerce’s 26th Annual Small Business of the Year Awards yesterday (Oct 14, 2010) at the Colonnade Hotel. Emceed by WBZ Radio’s co-Anchor of “WBZ Morning News” Ed Walsh, the event itself was flawlessly put together and efficiently executed, for a very enjoyable event. [Read more...]
My thanks to the following people for participating in one of the longer discussions I have seen or been involved in on LinkedIn:
- Amy Babinchak, IT Business Owner, Author, Advisor, Professor, and blogger at ThirdTier.net and at Small Business Tech Notes
- Peter Brown, Managing Director of Pensive; Board Chairman and President of OASIS
- Rebecca Edgerton Wright, PWEA Lead Developer/Architect at IBM PartnerWorld
- Sanjeev Aggarwal, Founder & Partner, SMB Group, Inc.
- Scott Wilson, Principal Consultant at Indigo Moon Systems
Here are some take-aways from this discussion: [Read more...]
As we enter 2010, and we here at SMB Research begin to focus on the technology advisory needs of the small and small-to-medium business, it is worth taking a fresh look at “small business”, and “SMB” (or “SME”) – and, indeed, what these terms even mean.
The confusion around these terms have been addressed before elsewhere before, most notably by Anita Campbell Editor in Chief of the terrific Small Business Trends website, but by others as well. (You will find below references to several other discussions about the challenge of defining SMB and small business.) [Read more...]