Enterprise 2.0 Boston 2012 Keynotes, Part 1: Social Media and Mobility

Nathan Bricklin, Wells Fargo
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Enterprise 2.0 Boston 2012 Day 2 kicked off with a series of very strong social media keynotes: Wells Fargo‘s Nathan Bricklin, Nike‘s Richard Foo, American Airlines’ Phillip Easter, FedEx’s Bryan Barringer, and Lithium Technologies’ Michael Wu.

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CRM and How SMBs Can Utilize It

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Larger enterprises have deployed CRM suites for years. As the focus of SMB Research LLC represents companies with less than 1, 000 employees we wanted to see exactly how these SMBs were using CRM. Over the last few weeks we spoke to some CRM vendors including SugarCRM, Sage Software, Results Software. These are just 3 of hundreds of vendors and they serve as a few examples of what is available and has been deployed at hundreds of SMBs.

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SMB Research – Taking Stock: Interop, TIBCO, HP, Facebook, Thomson Reuters

Bob-78
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TIBCO‘s  TUCON® 2011 which started this morning in Las Vegas should be fun to watch.  TIBCO likes to call itself the platform for events, with a value proposition is all around mining data with an event-driven approach, to enable a company to  “do the exact right thing at the exact right moment in time”.  In its 3rd quarter results call (transcript courtesy of Seeking Alpha) TIBCO is reporting their 7th consecutive quarter of revenue growth of more than 20%, and earnings per share growth exceeding 30% – and are reporting a 60-70% increase in attendance at this year’s TUCON event.

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SMB Research – Taking Stock: Interprise Solutions, LogicBay, Partner Relationship Management, Kiva, Jobscope

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Interprise Solutions has announced its 2011 Event for August 23-26 at the Mirage Hotel, Las Vegas.  This promises to be, we would think, one of the more exciting Interprise events in recent history with release of its 6.0. (We’re working on an overdue review of this solution which Gary Harrison has kindly taken the covers off for us.)

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Vuuch, an Enterprise Social System for Product Development

Vuuch screenshot
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SMB Research had a conversation with Vuuch at the recent Enterprise 2.0 Boston show.  While we struggled briefly to know how to characterize this company and solution properly, CEO Chris Williams quickly helped out, explaining that Vuuch is an “enterprise social system for product development….sitting between enterprise social software (things like Jive and Yammer) and PLM [product lifecycle management].” Vuuch This really piqued our interest, and so SMB Research visited nearby Sudbury, MA-based Vuuch last week.   What did we learn?  If you are involved with product development, and find yourself wondering if there is an easier way to manage the email traffic and other project-related team interactions, then Vuuch may be worth a look.

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SMB Research – Report from Enterprise 2.0 Boston 2011

TechWeb's Enterprise 2.0 Boston Conference 2011
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SMB Research spent some time this past week at the Enterprise 2.0 Conference.  The TechWeb folks put on a very good conference as they usually do, crafting a lot of different sessions on a lot of different topics.  If you have anything to do with social media, or are working on your company’s social business strategy, this is really a can’t miss event.  Put this on your calendar for next year:  June 18 – 21, 2012, in Boston.  The theme of this year’s conference “Building Social Business” reflects a maturation of the market from the conceptual to the execution in social business strategy.  An estimated 1,600 attendees descended on the new venue this year, Boston’s Hynes Convention Center, to share ideas and strategies.

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SMB Research – Taking Stock: NetSuite, Internet Retailer Conference (IRCE), Enterprise 2.0

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SMB Research provides another wrap-up of news big and small – or simply epiphanies for us -  that we think you may want to know about.  On deck this week are: Events, events, and more events. – oh, and also NetSuite, Waterloo Manufacturing, Plex Systems, and Tribute, Inc.

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Social Media from the Legal Perspective

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We hear so often about Social Media from the technological or strategic viewpoint that I was not quite sure what to expect from the GSMI’s (Global Strategic Management Institute‘s) event, “Social Media: Legal Risks & Strategy”.   While many of us are understandably excited about the promise and the opportunity of social media, the legal aspects are ignored at our own peril.

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10 Best Practices For a Better Website

SMB Research
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Have you read enough pieces yet on what makes a great website?

You have probably seen quite a few articles and posts addressing this.  We here at SMB Research know we have seen a lot of material. (SMB Research includes at least one fairly good article on SMB Research’s Top 20 Favorite Reads of 2010.)

Many of these articles seem to take a cookie-cutter approach:  it should go without saying at this point that a website needs to have good navigation, and that a website needs a “Call to Action”.

We think there are a number of other critical website features and best practices that get too little attention.

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The Fortune 500, Inc. 500 and the Use of Social Media

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The always insightful Bill Ives over at the FASTforward Blog has alerted me to a study from the University of Massachusetts Dartmouth‘s Center for Marketing Research (CMR) study on the use of social media by the Fortune 500 and Inc. 500.

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SMB Research’s Top 20 Favorite Reads of 2010

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What was the best SMB or technology-related piece you read this past year?

When we at SMB Research started talking a few weeks ago about what we thought were some of the most interesting and valuable articles from 2010, we realized that once again this year there has been a great deal of very good (however you define this) research and writing.  If you struggle to find the time to read to read everything that deserves your attention, we share your pain.

To help you out, SMB Research decided to take a look back at some of what has been written and published this past year, and to identify some of our favorite reads.

SMB Research’s Top 20 Favorite Reads, 2010:
(in chronological order)

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Welcome to The SMB Research Blog

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Welcome to SMB Research’s blog, a new blog by Miles Prescott and Bob Eastman. The goal of this blog will be to offer some ideas and insights from our combined 25 years worth of experience, and continuing work, advising enterprises large and small on matters relating to enterprise IT and technology, as well as to highlight ideas, trends, insights that we find particularly interesting and relevant for the small-medium (sub-$1B revenues) market.

This blog holds no ambitions as a news portal.  The SMB Research Blog will instead report on and discuss ideas, trends, advice, and yes, some news,  that we think you should take a closer look at.  Consider this blog to be a journal of sorts of the work that we are doing as SMB Research.  Needless to say, our rigorous observance of any nondisclosures that we work under, and our trusted client relationships are paramount, and so there will be much that we are not at liberty to write about.

Great insights and ideas, however, comes from many places, and if there is one thing that we have learned, it is that there is no limit to the great things that can happen, the great value and ideas that can be created, from the value chain of our network of end-users, software and technology providers, service providers, analysts, research firms, and our network-at-large.

We will strive to create value for you in this blog, and we would appreciate any opportunity to work with you as a client to create value for you. Please visit SMB Research.  Please visit here often.  Please contribute to the discussion here.  Let us know how we are doing.