Larger enterprises have deployed CRM suites for years. As the focus of SMB Research LLC represents companies with less than 1, 000 employees we wanted to see exactly how these SMBs were using CRM. Over the last few weeks we spoke to some CRM vendors including SugarCRM , Sage Software , Results Software . These are just 3 of hundreds of vendors and they serve as a few examples of what is available and has been deployed at hundreds of SMBs.
SMB Research – Taking Stock: Interop, TIBCO, HP, Facebook, Thomson Reuters
September 26, 2011
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TIBCO ‘s TUCON® 2011 which started this morning in Las Vegas should be fun to watch. TIBCO likes to call itself the platform for events, with a value proposition is all around mining data with an event-driven approach, to enable a company to “do the exact right thing at the exact right moment in time”. In its 3rd quarter results call (transcript courtesy of Seeking Alpha ) TIBCO is reporting their 7th consecutive quarter of revenue growth of more than 20%, and earnings per share growth exceeding 30% – and are reporting a 60-70% increase in attendance at this year’s TUCON event.
Vuuch, an Enterprise Social System for Product Development
July 5, 2011
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SMB Research had a conversation with
Vuuch
at the recent Enterprise 2.0 Boston show. While we struggled briefly to know how to characterize this company and solution properly, CEO
Chris Williams
quickly helped out, explaining that Vuuch is an “enterprise social system for product development….sitting between enterprise social software (things like
Jive
and
Yammer
) and PLM [product lifecycle management].”
This really piqued our interest, and so SMB Research visited nearby Sudbury, MA-based Vuuch last week. What did we learn? If you are involved with product development, and find yourself wondering if there is an easier way to manage the email traffic and other project-related team interactions, then Vuuch may be worth a look.
SMB Research – Report from Enterprise 2.0 Boston 2011
June 27, 2011
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SMB Research spent some time this past week at the Enterprise 2.0 Conference. The TechWeb folks put on a very good conference as they usually do, crafting a lot of different sessions on a lot of different topics. If you have anything to do with social media, or are working on your company’s social business strategy, this is really a can’t miss event. Put this on your calendar for next year: June 18 – 21, 2012, in Boston. The theme of this year’s conference “Building Social Business” reflects a maturation of the market from the conceptual to the execution in social business strategy. An estimated 1,600 attendees descended on the new venue this year, Boston’s Hynes Convention Center, to share ideas and strategies.
10 Best Practices For a Better Website
February 14, 2011
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Have you read enough pieces yet on what makes a great website?
You have probably seen quite a few articles and posts addressing this. We here at SMB Research know we have seen a lot of material. (SMB Research includes at least one fairly good article on SMB Research’s Top 20 Favorite Reads of 2010 .)
Many of these articles seem to take a cookie-cutter approach: it should go without saying at this point that a website needs to have good navigation, and that a website needs a “Call to Action”.
We think there are a number of other critical website features and best practices that get too little attention.